Shipping policy

Last updated: 22 August 2026

This Shipping Policy applies to orders placed through www.maisonvesaro.com.

Maison Vesaro is the trading name under which the webshop is operated by:

Arti Solutions
Chamber of Commerce (KvK): 97497339
Irislaan 227
4383 VV Vlissingen
The Netherlands

Email: info@maisonvesaro.com

1. Delivery Area

Maison Vesaro currently ships orders within the Netherlands only.

We do not currently offer standard delivery outside the Netherlands.

Maison Vesaro may change or expand its delivery area in the future.

2. Shipping Costs

Standard shipping within the Netherlands:

€8.90

Orders of €110 or more qualify for free standard shipping, unless otherwise stated for a specific product, promotion or campaign.

The applicable shipping costs will be displayed before the customer completes the purchase.

3. Order Processing

Maison Vesaro aims to process orders as soon as reasonably possible after successful payment.

Processing may take longer during:

weekends;
public holidays;
promotional campaigns;
periods of unusually high order volume;
stock or payment verification issues;
circumstances outside our reasonable control.

4. Estimated Delivery Time

The standard estimated delivery time is:

1–5 business days.

This is an estimated delivery period and not a guaranteed delivery date unless explicitly agreed otherwise.

Customers should take this estimated period into account before placing an order.

5. Delays

Delivery may be delayed due to circumstances outside Maison Vesaro's reasonable control.

Examples include:

carrier delays;
extreme weather;
strikes;
technical failures;
public holidays;
unusually high parcel volumes;
incorrect customer information;
unforeseen logistics problems.

Maison Vesaro will make reasonable efforts to inform customers about significant delays once we become aware of them.

Mandatory statutory rights remain unaffected.

6. Delivery Address

The customer is responsible for entering a correct and complete delivery address.

Maison Vesaro is not responsible for additional costs or failed delivery resulting from an incorrect or incomplete address supplied by the customer, to the extent permitted by applicable law.

7. Tracking

Where tracking is available, the customer may receive tracking information.

Tracking information is supplied by the applicable carrier and may not update continuously.

A temporary absence of tracking updates does not automatically mean that a parcel has been lost.

8. Failed Delivery

If a carrier cannot deliver a parcel, the carrier may follow its standard delivery procedure, which may include:

another delivery attempt;
delivery to a collection point;
notification to the customer;
return of the parcel.

Customers are responsible for following reasonable carrier instructions and collecting parcels within applicable collection periods.

9. Unclaimed or Refused Parcels

If a customer refuses or fails to collect a parcel without exercising a statutory right or without another legally valid reason, Maison Vesaro may seek recovery of costs that are legally recoverable from the customer.

This does not limit statutory withdrawal or other consumer rights.

10. Damaged Packages

If a package appears visibly damaged upon delivery, customers should, where reasonably possible, document the condition and contact Maison Vesaro promptly.

Please provide: